Reach us at anytime by emailing support@banditrunning.com. We will get back to you within 48hrs.
FAQ
How do I contact bandit?
Reach us at anytime by emailing support@banditrunning.com. We will get back to you within 48hrs.
How Do I become a Member?
You can sign up for our membership here! Membership gets you early access to drops, 10% off all orders, free domestic standard shipping, and an annual gift!
You can sign up for our membership here! Membership gets you early access to drops, 10% off all orders, free domestic standard shipping, and an annual gift!
What courier providers do you use?
Orders are shipped using USPS and DHL
Orders are shipped using USPS and DHL
Has my order been shipped?
You will receive a notification of shipment along with tracking information. Orders are processed in 2-3 business days unless stated otherwise.
You will receive a notification of shipment along with tracking information. Orders are processed in 2-3 business days unless stated otherwise.
How long will it take for my order to arrive?
Order processing time is 2-3 business days unless stated otherwise. Standard shipping is 5-7 business days. We will send you an email with tracking information as soon as your order ships.
Order processing time is 2-3 business days unless stated otherwise. Standard shipping is 5-7 business days. We will send you an email with tracking information as soon as your order ships.
Do you ship internationally?
Yes! We ship to select countries via DHL.
Yes! We ship to select countries via DHL.
Can I use a PO box for my delivery address?
Yes we can ship to a PO Box via USPS.
Yes we can ship to a PO Box via USPS.
What is Route Package Protection?
We offer Route Package Protection to safeguard your order in the event that it is lost, stolen, or damaged in transit. The cost is $1.95 for orders under $100 and 3% of your order subtotal for orders over $100. Route Package Protection can be added to your cart at checkout. Please note that if you opt out of Route Package Protection, Bandit Running is not responsible for items lost, damaged, or stolen during transit. If you did purchase Route Package Protection and your package encounters any issues in transit, please visit Route's Portal to file a claim.
We offer Route Package Protection to safeguard your order in the event that it is lost, stolen, or damaged in transit. The cost is $1.95 for orders under $100 and 3% of your order subtotal for orders over $100. Route Package Protection can be added to your cart at checkout. Please note that if you opt out of Route Package Protection, Bandit Running is not responsible for items lost, damaged, or stolen during transit. If you did purchase Route Package Protection and your package encounters any issues in transit, please visit Route's Portal to file a claim.
How do I pick the right size?
In general, our styles run true to size. You can find style-specific fit and sizing recommendations under the "Size Guide" dropdown on each product page. This is also where you can find our size charts with additional details and a guide on how-to measure yourself.
In general, our styles run true to size. You can find style-specific fit and sizing recommendations under the "Size Guide" dropdown on each product page. This is also where you can find our size charts with additional details and a guide on how-to measure yourself.
What is your return/exchange policy?
Bandit has a 21-day return policy (some exceptions apply), which means returns must be initiated within 21 days from the date your order was delivered or purchased in-store. To be eligible for a return, items must be in the same condition that you received them: unworn, unwashed, with tags, and in the original packaging. All international orders are final sale. We do not accept returns for small batch specialty items, and products with custom printing for races, clubs and crews, and pop-up stores. To start a return or exchange, visit Bandit Running Returns.
Bandit has a 21-day return policy (some exceptions apply), which means returns must be initiated within 21 days from the date your order was delivered or purchased in-store. To be eligible for a return, items must be in the same condition that you received them: unworn, unwashed, with tags, and in the original packaging. All international orders are final sale. We do not accept returns for small batch specialty items, and products with custom printing for races, clubs and crews, and pop-up stores. To start a return or exchange, visit Bandit Running Returns.
Are bundles returnable?
Bundled items within the same bundle can be exchanged for alternative sizes, and are non-refundable (pending size availability). If your size is not available for exchange, please contact support@banditrunning.com.
Bundled items within the same bundle can be exchanged for alternative sizes, and are non-refundable (pending size availability). If your size is not available for exchange, please contact support@banditrunning.com.
How do I return or exchange an item?
To start a return or exchange, visit Bandit Running Returns. You can exchange for a new size or return for a refund (some exceptions apply). Items sent back to us without first requesting a return will not be accepted.
To start a return or exchange, visit Bandit Running Returns. You can exchange for a new size or return for a refund (some exceptions apply). Items sent back to us without first requesting a return will not be accepted.
How do exchanges work?
Visit Bandit Running Returns to initiate an exchange for a new size. To exchange, first create a return and then you will be able to pick a new size. With instant exchanges, your new exchange order is placed immediately. This is the fastest way to ensure you get what you want. You’ll receive an email with new tracking confirmation as soon as your new order ships.
Visit Bandit Running Returns to initiate an exchange for a new size. To exchange, first create a return and then you will be able to pick a new size. With instant exchanges, your new exchange order is placed immediately. This is the fastest way to ensure you get what you want. You’ll receive an email with new tracking confirmation as soon as your new order ships.
When will I get my refund or store credit?
Once we receive your return, we will review the item(s) and if approved, we will process the refund on your original payment method within 10 business days. We will email you when the refund is issued. Please remember, once your refund is issued, it may take up to 10 additional days to be processed and reflect on your account. If you opted for store credit, you’ll receive an email with a digital gift card to use towards your next purchase.
Once we receive your return, we will review the item(s) and if approved, we will process the refund on your original payment method within 10 business days. We will email you when the refund is issued. Please remember, once your refund is issued, it may take up to 10 additional days to be processed and reflect on your account. If you opted for store credit, you’ll receive an email with a digital gift card to use towards your next purchase.
What if I received a defective item in my order?
Please notify us immediately (and within the 21-day return policy) if an item is defective or damaged upon receipt. Visit Bandit Running Returns and follow the prompt for damaged items so we can review your order. Damaged items are considered received in damaged condition or have a manufacturing defect. Items damaged through normal wear and tear are not considered defective. Still have questions? Contact support@banditrunning.com.
Please notify us immediately (and within the 21-day return policy) if an item is defective or damaged upon receipt. Visit Bandit Running Returns and follow the prompt for damaged items so we can review your order. Damaged items are considered received in damaged condition or have a manufacturing defect. Items damaged through normal wear and tear are not considered defective. Still have questions? Contact support@banditrunning.com.
What do I do if I got the wrong item in my order?
Please notify us immediately (and within the 21-day return policy) if you received the wrong item in your order. Visit Bandit Running Returns and follow the prompt for wrong items so we can review your order.
Please notify us immediately (and within the 21-day return policy) if you received the wrong item in your order. Visit Bandit Running Returns and follow the prompt for wrong items so we can review your order.